Everything You Need to Know

As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If you’re looking for additional information - get in touch today.

WHAT ARE THE PAYMENT OPTIONS?

Payments options include PayPal, Apple Pay, Google Pay, and credit/debit cards

WHAT IS YOUR RETURN POLICY?

Return Policy: Thank you for shopping with GoldenClassX-tensions. We want you to be completely satisfied with your purchase. Please review our return policy below:

• Timeframe for Returns: You may return unused and unopened items within 30 days of the purchase date.

• Condition of Items: Returned items must be in their original packaging, unused, and unopened to be eligible for a refund or exchange. Damaged or Defective Items: If your hair extensions arrive damaged or defective, please contact our customer service team within 7 days of receiving your order. Provide photo evidence of the damage, and we will provide a prepaid return label for the damaged items. We will offer a replacement or a full refund upon receipt of the returned merchandise.

• Return Authorization: All returns require a return authorization number. Please contact our customer service team to obtain a return authorization before sending back any items.

• Refund or Exchange Options: Customers may choose between a full refund, a replacement product, or store credit for returned items, depending on availability and preference.

• Return Shipping: Customers are responsible for the cost of return shipping unless the items are damaged or defective. In such cases, we will provide a prepaid return label for the return shipment.

• Restocking Fees: A restocking fee may apply to returns of opened or used items. Please contact customer service for more information.

• Exclusions: Final sale, clearance, customized, or altered items are non-returnable and ineligible for refunds or exchanges.

• Process for Initiating Returns: To initiate a return, please contact our customer service team to obtain a return authorization number. Include this number with your return shipment. GoldenClassX-tensions will provide return instructions and the address upon request for returning items.

• Contact Information: For assistance with returns please contact our customer service team at www.GoldenClassXtensions or 267-579-2069. Our customer service hours are 9 am to 5pm est. We appreciate your business and strive to provide the best shopping experience possible. If you have any questions or concerns regarding our return policy, please don't hesitate to contact us.

DO YOU OFFER GIFT CARDS?

At this time, we regret to inform you that we do not offer gift cards. However, we continuously assess our offerings to meet our customers' needs and appreciate your understanding.